• FAQ

Ordering

Does Selectronics accept orders by phone, fax, or mail? Can I order in person?

Unfortunately, we currently do not. The only way to order right now is through our website.

How do I know if my order was accepted?

Once "purchase" button on the checkout page you will be redirected to an order confirmation page. This page will list an order confirmation number. You will also receive an e-mail confirmation within 24 hours that contains all the details of your order. If you didn't see a web confirmation page, our server probably still received your order, but please contact us to make sure.

I might have accidentally placed a duplicate order. What should I do?

Contact us and we can check on your order and void the duplicate order for you.

How can I check my order status?

You can check the status of all orders online, as long as you have the order confirmation number. Go here and enter your order number and your shipping ZIP code. If you don't have your order number, please contact us to check your order's status.

Can I track my Selectronics order once it has shipped?

Our "Check Order Status" is integrated with the tracking systems of the major couriers. When you lookup your order at Selectronics.com, we pass tracking information to the courier, and bring you back the results.

Why was my order voided?

We typically void orders when your credit/debit card is declined. If this is not the case, please contact us.

Can I change my order after I've submitted it? Can I combine two orders to reduce shipping costs?

If your orders haven't been sent to our warehouse yet, we can change or combine them. Contact us to change or combine your order(s).

Why does Selectronics have a minimum order charge?

Because Selectronics incurs a significant cost to process every order. If your total is below this threshold then hopefully you can find a few more items to bring your order above this threshold and then you will be able to make the order.

I'm having problems with the shopping cart. What should I do?

First, check that cookies are enabled, and that cookies from Selectronics.com are not being blocked. If those settings seem okay, try clearing your browser's cookies and cache, then close and re-open your browser and try again. If all else fails, try closing all open programs and restarting your computer, or ordering from another computer.

Does Selectronics have a paper catalog?

We do! You can sign-up for our catalog mailing here or download a pdf catalog here.

What should I do if an item is missing from my shipment?

First, check that you've received all the boxes associated with your order. Then fully empty each box you received; sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please contact us.

Shipping

When will my order be shipped from Selectronics?

Orders received on weekdays before 6 p.m. Eastern time are shipped on the same day (subject to credit approval and stock availability). Orders received on weekends or U.S. holidays will ship on the next business day. Some items are stocked at our satellite warehouse. These items typically require 2-3 extra days to ship. You can check availability on the product page, which will tell you how many days until we can ship your order after receipt of order (ARO).

What are your shipping rates?

Most of our items are available for free shipping throughout most of the world. If not, our system evaluates rates from UPS, Fed Ex and USPS and will return the least expensive freight option depending on the delivery location and package weight. Customers can override the least expensive option by selecting one of the Standard or Express rates.

Does Selectronics offer a Saturday delivery service?

Yes, Saturday delivery is available but only in the continental U.S. via FedEx Overnight or UPS Overnight. There is an additional fee of $16 for this service. FedEx home delivery provides Saturday delivery at no extra charge.

How can I track my Selectronics order once it has shipped?

Just use our Order Status page. It's integrated with most couriers' order tracking systems. When you inquire about the status of your order, we pass tracking information to the courier and provide you the results.

How do I contact UPS / FedEx / USPS?

UPS: 1-800-PICK-UPS (1-800-742-5877) or www.ups.com. FedEx: 1-800-GO-FEDEX (1-800-463-3339) or www.fedex.com. USPS: 1-800-ASK-USPS (1-800-275-8777) or www.usps.com.

UPS / FedEx / USPS has my package but they haven't delivered it. Why?

Please contact the courier using the contact information above to find more information about the status of your package.

Will Selectronics pay for return shipping of defective merchandise?

No, Selectronics does not pay return shipping costs. All products returned to Selectronics must be prepaid. We will, however, be happy to replace your defective item at no charge. You are responsible for paying for return shipping. In the event that we conclude the product is defective, we will credit the cost of ground shipping back to you.

What should I do if an item is missing from my shipment?

First, check that you've received all the boxes associated with your order. Then empty each box you received; sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please call Selectronics Customer Service at 1-800-536-4316.

Does Selectronics deliver to APO/FPO addresses?

We deliver to both APO and FPO addresses. Just select USPS as the courier of your package when ordering. Please be aware that APO and FPO orders may take longer to process and ship.

Does Selectronics ship internationally?

Yes, Selectronics does ship internationally. Please see the International page for more information.

What should I do if my package is damaged, tampered with, misdelivered, or lost?

For damaged, tampered with and misdelivered packages, please call Customer Service within three days of your delivery date. For lost packages, please call Customer Service at 1-800-536-4316 within two weeks of your expected delivery date.

What happens if a package has the wrong address?

For orders placed online, any error in the address that results in a charge from the freight courier is the responsibility of the customer. Selectronics reserves the right to charge these fees once we are notified by the courier. Fees will be charged to the same account or credit card used for the original order.

What does Selectronics mean by a "commercial" address?

A commercial address is an address that accepts walk-in visitors during normal business hours and has been categorized by UPS and FedEx as such. Commercial addresses typically receive a delivery discount.

Return policy

What steps should I follow to return a product?

To initiate the return and make sure you are eligible for a refund, please contact us.
Pack your items in the box you received from Selectronics or a similar box. Be sure to include all the accessories! Write the order number clearly on the outside with permanent marker. Then, ship it back to Selectronics using UPS, FedEx, or First Class Mail. Our address is:
Selectronics
212 Tottenham Court Rd
W1T 7PX, London, United Kingdom
We do not accept freight collect packages on returns.
Depending on your request, we will refund or replace your item. Please be aware that it can take up to 10 days to see the refund on your account and possibly even longer to receive the replacement item.

Approximately how long will it be before I receive my refund or a replacement item in the mail?

It can take up to 10 days to see the refund on your account and possibly even longer to receive the replacement item.

Where should I send my return shipment?

Please send it to:
Selectronics
212 Tottenham Court Rd
W1T 7PX, London, United Kingdom

Must I return every accessory when I send in a return?

Yes, you must include all accessories when you return your products to Selectronics.

When is a restocking fee applied? How much is the fee?

We charge a 15% restocking fee when returns are due to customer error. If your return is due to our error, we will not charge any restocking fee.

Selectronics's Limitation of Liability

Selectronics's liability shall be limited to the repair or replacement of defective products in accordance with the Selectronics limited warranty.
Selectronics shall not be liable for any incidental, special or consequential damages due to breach of any warranty, expressed or implied, directly or indirectly arising out of Selectronics's sale of merchandise, including any failure to deliver any merchandise, or arising out of customer's installation or use, whether proper or improper, of the product, separately or in combination with other equipment, or from any other cause.

Who pays for the shipping if the product needs to be returned for replacement or repair under the Selectronics Warranty?

The customer must pay all shipping costs for returning the defective item to Selectronics.