• FAQ

Ordering

Does Selectronics accept orders by phone, fax, or mail? Can I order in person?

Unfortunately, we currently do not. The only way to order right now is through our website.

How do I know if my order was accepted?

Once "purchase" button on the checkout page you will be redirected to an order confirmation page. This page will list an order confirmation number. You will also receive an e-mail confirmation within 24 hours that contains all the details of your order. If you didn't see a web confirmation page, our server probably still received your order, but please contact us to make sure.

I might have accidentally placed a duplicate order. What should I do?

Contact us and we can check on your order and void the duplicate order for you.

How can I check my order status?

You can check the status of all orders online, as long as you have the order confirmation number. Go here and enter your order number and your shipping ZIP code. If you don't have your order number, please contact us to check your order's status.

Can I track my Selectronics order once it has shipped?

Our "Check Order Status" is integrated with the tracking systems of the major couriers. When you lookup your order at Selectronics.com, we pass tracking information to the courier, and bring you back the results.

Why was my order voided?

We typically void orders when your credit/debit card is declined. If this is not the case, please contact us.

Can I change my order after I've submitted it? Can I combine two orders to reduce shipping costs?

If your orders haven't been sent to our warehouse yet, we can change or combine them. Contact us to change or combine your order(s).

Why does Selectronics have a minimum order charge?

Because Selectronics incurs a significant cost to process every order. If your total is below this threshold then hopefully you can find a few more items to bring your order above this threshold and then you will be able to make the order.

I'm having problems with the shopping cart. What should I do?

First, check that cookies are enabled, and that cookies from Selectronics.com are not being blocked. If those settings seem okay, try clearing your browser's cookies and cache, then close and re-open your browser and try again. If all else fails, try closing all open programs and restarting your computer, or ordering from another computer.

Does Selectronics have a paper catalog?

We do! You can sign-up for our catalog mailing here or download a pdf catalog here.

What should I do if an item is missing from my shipment?

First, check that you've received all the boxes associated with your order. Then fully empty each box you received; sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please contact us.

Shipping

When will my order be shipped from Selectronics?

Orders received on weekdays before 6 p.m. Eastern time are shipped on the same day (subject to credit approval and stock availability). Orders received on weekends or U.S. holidays will ship on the next business day. Some items are stocked at our satellite warehouse. These items typically require 2-3 extra days to ship. You can check availability on the product page, which will tell you how many days until we can ship your order after receipt of order (ARO).

What are your shipping rates?

Most of our items are available for free shipping throughout most of the world. If not, our system evaluates rates from UPS, Fed Ex and USPS and will return the least expensive freight option depending on the delivery location and package weight. Customers can override the least expensive option by selecting one of the Standard or Express rates.

Does Selectronics offer a Saturday delivery service?

Yes, Saturday delivery is available but only in the continental U.S. via FedEx Overnight or UPS Overnight. There is an additional fee of $16 for this service. FedEx home delivery provides Saturday delivery at no extra charge.

How can I track my Selectronics order once it has shipped?

Just use our Order Status page. It's integrated with most couriers' order tracking systems. When you inquire about the status of your order, we pass tracking information to the courier and provide you the results.

How do I contact UPS / FedEx / USPS?

UPS: 1-800-PICK-UPS (1-800-742-5877) or www.ups.com. FedEx: 1-800-GO-FEDEX (1-800-463-3339) or www.fedex.com. USPS: 1-800-ASK-USPS (1-800-275-8777) or www.usps.com.

UPS / FedEx / USPS has my package but they haven't delivered it. Why?

Please contact the courier using the contact information above to find more information about the status of your package.

Will Selectronics pay for return shipping of defective merchandise?

No, Selectronics does not pay return shipping costs. All products returned to Selectronics must be prepaid. We will, however, be happy to replace your defective item at no charge. You are responsible for paying for return shipping. In the event that we conclude the product is defective, we will credit the cost of ground shipping back to you.

What should I do if an item is missing from my shipment?

First, check that you've received all the boxes associated with your order. Then empty each box you received; sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please call Selectronics Customer Service at 1-800-536-4316.

Does Selectronics deliver to APO/FPO addresses?

We deliver to both APO and FPO addresses. Just select USPS as the courier of your package when ordering. Please be aware that APO and FPO orders may take longer to process and ship.

Does Selectronics ship internationally?

Yes, Selectronics does ship internationally. Please see the International page for more information.

What should I do if my package is damaged, tampered with, misdelivered, or lost?

For damaged, tampered with and misdelivered packages, please call Customer Service within three days of your delivery date. For lost packages, please call Customer Service at 1-800-536-4316 within two weeks of your expected delivery date.

What happens if a package has the wrong address?

For orders placed online, any error in the address that results in a charge from the freight courier is the responsibility of the customer. Selectronics reserves the right to charge these fees once we are notified by the courier. Fees will be charged to the same account or credit card used for the original order.

What does Selectronics mean by a "commercial" address?

A commercial address is an address that accepts walk-in visitors during normal business hours and has been categorized by UPS and FedEx as such. Commercial addresses typically receive a delivery discount.

Return policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an order ID. You can find that in the email you received when you ordered.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 212 Tottenham Court Road, London, LND, W1T 7PX, United Kingdom.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: SELECTRONICS WEB LTD, 212 Tottenham Court Road, London W1T 7PX, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.