• Ordering policy

Ordering policy


Does Selectronics accept orders by phone, fax, or mail? Can I order in person?

Unfortunately, we currently do not. The only way to order right now is through our website.

How do I know if my order was accepted?

Once "purchase" button on the checkout page you will be redirected to an order confirmation page. This page will list an order confirmation number. You will also receive an e-mail confirmation within 24 hours that contains all the details of your order. If you didn't see a web confirmation page, our server probably still received your order, but please contact us to make sure.

I might have accidentally placed a duplicate order. What should I do?

Contact us and we can check on your order and void the duplicate order for you.

How can I check my order status?

You can check the status of all orders online, as long as you have the order confirmation number. Go here and enter your order number and your shipping ZIP code. If you don't have your order number, please contact us to check your order's status.

Can I track my Selectronics order once it has shipped?

Our "Check Order Status" is integrated with the tracking systems of the major couriers. When you lookup your order at Selectronics.com, we pass tracking information to the courier, and bring you back the results.

Why was my order voided?

We typically void orders when your credit/debit card is declined. If this is not the case, please contact us.

Can I change my order after I've submitted it? Can I combine two orders to reduce shipping costs?

If your orders haven't been sent to our warehouse yet, we can change or combine them. Contact us to change or combine your order(s).

Why does Selectronics have a minimum order charge?

Because Selectronics incurs a significant cost to process every order. If your total is below this threshold then hopefully you can find a few more items to bring your order above this threshold and then you will be able to make the order.

I'm having problems with the shopping cart. What should I do?

First, check that cookies are enabled, and that cookies from Selectronics.com are not being blocked. If those settings seem okay, try clearing your browser's cookies and cache, then close and re-open your browser and try again. If all else fails, try closing all open programs and restarting your computer, or ordering from another computer.

Does Selectronics have a paper catalog?

We do! You can sign-up for our catalog mailing here or download a pdf catalog here.

What should I do if an item is missing from my shipment?

First, check that you've received all the boxes associated with your order. Then fully empty each box you received; sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please contact us.