• Return policy

Return policy

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What steps should I follow to return a product?

To initiate the return and make sure you are eligible for a refund, please contact us.
Pack your items in the box you received from Selectronics or a similar box. Be sure to include all the accessories! Write the order number clearly on the outside with permanent marker. Then, ship it back to Selectronics using UPS, FedEx, or First Class Mail. Our address is:
Selectronics
212 Tottenham Court Rd
W1T 7PX, London, United Kingdom
We do not accept freight collect packages on returns.
Depending on your request, we will refund or replace your item. Please be aware that it can take up to 10 days to see the refund on your account and possibly even longer to receive the replacement item.

Approximately how long will it be before I receive my refund or a replacement item in the mail?

It can take up to 10 days to see the refund on your account and possibly even longer to receive the replacement item.

Where should I send my return shipment?

Please send it to:
Selectronics
212 Tottenham Court Rd
W1T 7PX, London, United Kingdom

Must I return every accessory when I send in a return?

Yes, you must include all accessories when you return your products to Selectronics.

When is a restocking fee applied? How much is the fee?

We charge a 15% restocking fee when returns are due to customer error. If your return is due to our error, we will not charge any restocking fee.

Selectronics's Limitation of Liability

Selectronics's liability shall be limited to the repair or replacement of defective products in accordance with the Selectronics limited warranty.
Selectronics shall not be liable for any incidental, special or consequential damages due to breach of any warranty, expressed or implied, directly or indirectly arising out of Selectronics's sale of merchandise, including any failure to deliver any merchandise, or arising out of customer's installation or use, whether proper or improper, of the product, separately or in combination with other equipment, or from any other cause.

Who pays for the shipping if the product needs to be returned for replacement or repair under the Selectronics Warranty?

The customer must pay all shipping costs for returning the defective item to Selectronics.