When will my order be shipped from Selectronics?
Orders received on weekdays before 6 p.m. Eastern time are shipped on the same day (subject to credit approval and stock availability). Orders received on weekends or U.S. holidays will ship on the next business day. Some items are stocked at our satellite warehouse. These items typically require 2-3 extra days to ship. You can check availability on the product page, which will tell you how many days until we can ship your order after receipt of order (ARO).
What are your shipping rates?
Most of our items are available for free shipping throughout most of the world. If not, our system evaluates rates from UPS, Fed Ex and USPS and will return the least expensive freight option depending on the delivery location and package weight. Customers can override the least expensive option by selecting one of the Standard or Express rates.
Does Selectronics offer a Saturday delivery service?
Yes, Saturday delivery is available but only in the continental U.S. via FedEx Overnight or UPS Overnight. There is an additional fee of $16 for this service. FedEx home delivery provides Saturday delivery at no extra charge.
How can I track my Selectronics order once it has shipped?
Just use our Order Status page. It's integrated with most couriers' order tracking systems. When you inquire about the status of your order, we pass tracking information to the courier and provide you the results.
How do I contact UPS / FedEx / USPS?
UPS: 1-800-PICK-UPS (1-800-742-5877) or www.ups.com.
FedEx: 1-800-GO-FEDEX (1-800-463-3339) or www.fedex.com.
USPS: 1-800-ASK-USPS (1-800-275-8777) or www.usps.com.
UPS / FedEx / USPS has my package but they haven't delivered it. Why?
Please contact the courier using the contact information above to find more information about the status of your package.
Will Selectronics pay for return shipping of defective merchandise?
No, Selectronics does not pay return shipping costs. All products returned to Selectronics must be prepaid. We will, however, be happy to replace your defective item at no charge. You are responsible for paying for return shipping. In the event that we conclude the product is defective, we will credit the cost of ground shipping back to you.
What should I do if an item is missing from my shipment?
First, check that you've received all the boxes associated with your order. Then empty each box you received; sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please call Selectronics Customer Service at 1-800-536-4316.
Does Selectronics deliver to APO/FPO addresses?
We deliver to both APO and FPO addresses. Just select USPS as the courier of your package when ordering. Please be aware that APO and FPO orders may take longer to process and ship.
Does Selectronics ship internationally?
Yes, Selectronics does ship internationally. Please see the International page for more information.
What should I do if my package is damaged, tampered with, misdelivered, or lost?
For damaged, tampered with and misdelivered packages, please call Customer Service within three days of your delivery date.
For lost packages, please call Customer Service at 1-800-536-4316 within two weeks of your expected delivery date.
What happens if a package has the wrong address?
For orders placed online, any error in the address that results in a charge from the freight courier is the responsibility of the customer. Selectronics reserves the right to charge these fees once we are notified by the courier. Fees will be charged to the same account or credit card used for the original order.
What does Selectronics mean by a "commercial" address?
A commercial address is an address that accepts walk-in visitors during normal business hours and has been categorized by UPS and FedEx as such. Commercial addresses typically receive a delivery discount.